![]() Some players may be unable to press Play on the LaunchPad to enter the game. "LaunchPad Not Supported" / Cannot Press Play We are working on a fix to get everything back up and running as quickly as possible. ![]() ![]() The login servers are currently experiencing higher than average load, which can cause recently created characters to not appear, loading screens toĪppear stuck, and long login times. These issues may happen periodically and should beĬannot Login / Stuck at Load Screen / New Character Missing This error on the LaunchPad indicates that the login servers are currently experiencing issues. Run the game by right-clicking the PlanetSide 2 launch icon and selecting "Run as Administrator" from the menu that appears.Click OK again to exit the Internet Options window.Uncheck "Use a proxy server for your LAN" and click OK.Click on the "Lan Settings" button at the bottom of that window.Click the Network tab at the top of the window.Open the Control Panel and click on Internet Options.This error may appear when opening the LaunchPad if Proxy Settings are turned on in Windows Internet Options. If when logging in you are repeatedly told to reset your password, please contact Account and Billing Support. Contact Support if you really are missing your items.Īccount Password must be repeatedly reset Review your purchase before you confirm it, and research what you are purchasing before finalizing the purchase to be 100% sure you are getting what you want.Īre you sure? Because everything is granted automatically! You can equip boosts from the menu screen and access your guns and vehicles from theĬonsoles.If you succeed in purchasing anything a weapon, character slot, camo, etc., you are stuck with that item. Customer service cannot assist with any purchases that have not failed.If that happens we suggest you try to contact your leaders outside of the game or to simply make a new league. At times all the outfit leaders may stop playing. Customer service cannot assist in changing the leadership of a outfit.In the off chance we do change your outfit's name, it is final, and you will need to reform your outfit if you dislike the name chosen for you. We may also change the name of the outfit, but that is an unlikely outcome. ![]()
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